| ALALL - TEAM MEETING |
Pierce County Dental Society
WHEN: Friday, May 14, 2010
TIME: 7:30 AM to 3:00 PM
Breakfast & Registration 7:30 AM,
Lunch 12:00-1:00 PM
LOCATION: Clover Park Technical
College - McGavick Student Center
4500 Steilacoom Blvd. SW Bldg. 23
Lakewood, WA 98499
COST: $97.50 per person
MEALS: Continental Breakfast &
Lunch Included
WHO SHOULD ATTEND?
This is the meeting you should bring your
entire team to! The investment you make
in your team will have positive long-term
impact on customer service and team
relations.
A comment by some doctors at the end
of this meeting: “I can see I should
have had the whole team here!”
Suzanne’s promise to you: ”I promise
… you’ll be glad your team was here
and rest assured, they won’t be
bored! They’ll learn and have some
fun too!”
TIME: 7:30 AM to 3:00 PM
Breakfast & Registration 7:30 AM,
Lunch 12:00-1:00 PM
LOCATION: Clover Park Technical
College - McGavick Student Center
4500 Steilacoom Blvd. SW Bldg. 23
Lakewood, WA 98499
COST: $97.50 per person
MEALS: Continental Breakfast &
Lunch Included
WHO SHOULD ATTEND?
This is the meeting you should bring your
entire team to! The investment you make
in your team will have positive long-term
impact on customer service and team
relations.
A comment by some doctors at the end
of this meeting: “I can see I should
have had the whole team here!”
Suzanne’s promise to you: ”I promise
… you’ll be glad your team was here
and rest assured, they won’t be
bored! They’ll learn and have some
fun too!”
This very special ALL-TEAM meeting will be well
worth the investment you make in your team and
your practice.
MORNING:
“The Cohesive Team: Overcoming 5 Dysfunctions”
How well does your team function under stress? Are team
members able to manage their conflicts? Do team members
show commitment and meet team goals? This program
addresses the 5 dysfunctions that can derail a team and the
issues that must be overcome to function at optimum level.
Based on the best-selling book, “The Five Dysfunctions of a
Team”, you will learn what it takes to strengthen your team.
This program is designed to be attended by all members of the
team. Whether your team is newly formed, or your staff has
worked together for years, your practice will benefit by group
attendance. This is a high energy and interactive program!
AFTERNOON:
“Managing Maalox Moments Assertively and
Confidently”
This session will help you and your team to interact confidently
and respectfully with each other and with patients. You’ll get
real-world tools to help you communicate with greater
confidence in challenging situations. You’ll get to practice your
new skills during the meeting!. You’ll leave understanding how
to be respectfully assertive when you need to be!
SPEAKER: Suzanne Boswell Author of
“The Mystery Patient’s Guide to Gaining and
Retaining Patients” Suzanne is an award-winning
columnist and international speaker. She brings
practical business principles to the dental profession
and teaches real-world methods of communication,
patient relations and team-building. Clients
include ADA, AAO, AAPD, state societies
and study clubs throughout the US. For more
info: www.BoswellPresentations.com
worth the investment you make in your team and
your practice.
MORNING:
“The Cohesive Team: Overcoming 5 Dysfunctions”
How well does your team function under stress? Are team
members able to manage their conflicts? Do team members
show commitment and meet team goals? This program
addresses the 5 dysfunctions that can derail a team and the
issues that must be overcome to function at optimum level.
Based on the best-selling book, “The Five Dysfunctions of a
Team”, you will learn what it takes to strengthen your team.
This program is designed to be attended by all members of the
team. Whether your team is newly formed, or your staff has
worked together for years, your practice will benefit by group
attendance. This is a high energy and interactive program!
AFTERNOON:
“Managing Maalox Moments Assertively and
Confidently”
This session will help you and your team to interact confidently
and respectfully with each other and with patients. You’ll get
real-world tools to help you communicate with greater
confidence in challenging situations. You’ll get to practice your
new skills during the meeting!. You’ll leave understanding how
to be respectfully assertive when you need to be!
SPEAKER: Suzanne Boswell Author of
“The Mystery Patient’s Guide to Gaining and
Retaining Patients” Suzanne is an award-winning
columnist and international speaker. She brings
practical business principles to the dental profession
and teaches real-world methods of communication,
patient relations and team-building. Clients
include ADA, AAO, AAPD, state societies
and study clubs throughout the US. For more
info: www.BoswellPresentations.com
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